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FAQ

Answers To Frequently Asked Questions About Garage Doors, Spring Repair & Service…

What if my door opens with the remote but will not close?

Call us right away! We have walked many people through this issue and would love to help you too. Normally it’s pretty simple.

What forms of payment do you accept?

Personal and business checks are preferred. We also gladly accept Visa MasterCard, Discover, and Cash.

Is there a benefit to using Galvanized Springs?

No, they have a tendency to fade or lose tension quickly. We do not trust them on our customers’ doors from what we have seen from them. (Source: damsa article: “Historically, some manufacturers have had difficulty with the galvanizing process, since the process can negatively affect the temper and durability of the wire.”)

What is a “High Cycle” spring?

Beware of some companies trying to fool you into buying something you don’t need or charging you for something they never furnish. A true high cycle spring looks MUCH larger than your existing springs and cost substantially more particularly a supposed 50,000 versus the original manufacture’s 10,000. Some companies have been using this as an empty sales ploy. Would you be able to recognize a high cycle spring if you saw it? No, and that is what they are normally counting on.

Can I open a door with a broken spring?

Unfortunately, NO you can NOT open a door safely with a broken spring. Doing so can destroy both the door and opener in one shot. We work very hard to get all our customers doors working again quickly! So give us a call!

Do I REALLY need all this work done?

If another company told you almost EVERYTHING on your door needs to be replaced, you’re most likely getting taken advantage of. Unfortunately, our industry has a few unscrupulous companies that prey on people’s situations and try to sell items or services for highly inflated prices.

Do I REALLY need a new door?

Many times some other companies just want to replace your door, however we rarely tell our customers it can’t be fixed, we have a saved a lot of customers a lot of money by letting us give them a second opinion, most likely we can fix your door.

Do I have to change both springs if I have a two spring system?

You do not HAVE to change both, but you will wish you had when the other spring breaks a month or so later. That makes most people unhappy and we want you to be happy so we normally replace both.

How much is a typical spring repair?

Many garage doors have varied weights and as the doors weight determines the size of the spring the size of the spring determines the price. When you call we will give you a fairly accurate price with just a few questions answered over the phone, so give us a call!

Do you provide free estimates?

Yes! We can give a free no obligation estimate for a new door at your home during normal business hours. For repairs we do not visit your home but can estimate the cost for you based upon your description of the symptom and type of equipment over the phone.